If you chose the shipping insurance option at checkout, and you received melted or damaged products, we will replace them free of charge.
Caution: Gummies may melt if kept in temperatures above 17 degrees celsius.
Ways To Avoid Receiving Heat Damaged Product
- Plan your order around weekends and hot days of the week
- Select an appropriate shipping method or plan far enough ahead to avoid your package waiting at a postal facility over the weekend
- Have your package delivered to a friend or a neighbor if you cannot be available to receive it